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WE THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING AS WE WORK THROUGH OUR NEW NORMAL

POLICY

ARRIVING LATE

During this time we ask that guests arrive 5 mins early to the appointment. 
Please give yourself extra time to park so you can arrive stress free and be ready to enjoy your visit. Parking can be done on the street with meters or we recommend parking in the Center Street Garage. 

Due to a full schedule, it may not be possible to complete your full service if you arrive late. Arriving more than 15 minutes late could result in  a reduction of services or re-booking your appointment for a different time in which the full cancellation fee will be charged to the card on file.

CHANGE OR CANCELLATION 

A minimum of 24 hours notice is required for changing or cancelling any appointment at this time. The first cancellation made within 24 hours will result in a 50% charge to the card on file. The second cancellation made within 24 hours will result in a 100% charge to the card on file. 

In the case of an emergent cancellation on the salons behalf , every effort to accommodate the experience will be made. 

NO SHOW OR MULTIPLE CANCELLATIONS

The first no show will result in a  100% charge and all future appointments will require a prior deposit with a credit card on file. 


SECOND CHANCE POLICY 

We want you to love your experience with us.We believe in an open, honest conversation between our guests and our leadership team. We do not offer refunds on services, but guarantee all of our services when you purchase the recommended product regimens to maintain your look at home. If you are unsatisfied for any reason, please let management know within 7 days of your visit so we have the opportunity to make adjustments where necessary. Second Chance services must be completed within 14 days of original service or extra fee mays apply.

HOUSE FEE 

Our priority is safety along with a luxury experience. Alchemy Color Lab provides clean sanitary conditions by using proper sanitation materials and PPE for staff. We continue to maintain social distancing guidelines whenever possible. Due to the increase in  materials costs, we have introduced a house fee to cover added expenses. $5.00 per guest/visit 
We thank you for your understanding as we work through this difficult time together. 


SALON DISCRETION

Our priority will continue to be safety at Alchemy Color Lab. During this time all appointments are subject to cancellation at  the salons discretion for the protection of our staff and guests alike. In the event an appointment is cancelled due to a covid-19 related reason Alchemy Color Lab reserves the right to reschedule any appointments necessary. A 10 day window will be required in this instance to keep both our staff and community safe.

MASK POLICY 

At this time Alchemy Color Lab requires a mask to enter and be serviced within our company