ALCHEMY COLOR LAB INVESTS IN OUR ARTISTS EDUCATION TO GIVE THEM THE TOOLS NECESSARY TO SUCCEED BEHIND THE CHAIR
AS YOUR COLLECTION OF ARTISTS WE BELIEVE IN A HIGHER STANDARD FOR BOTH SIDES AND WE STAND BEHIND OUR POLICY
OUR LEVEL BASED PRICING ALLOWS YOU TO FIND AN ARTIST THAT WORKS WITHIN YOUR SPECIFIED PRICE RANGE.
LEVEL JUMPS INCLUDE AN INCREASING IN PRICING TO ACCOMMODATE EXPERIENCE AND THE DEMAND ON THE ARTISTS TIME.
LEVEL 1 - 2 - 3 - 4
WE THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING AS WE WORK THROUGH OUR NEW NORMAL
During this time we ask that guests arrive exactly 5 mins early to the appointment.
Please give yourself extra time to park so you can arrive stress free and be ready to enjoy your visit. Parking can be done on the street with meters or we recommend parking in the Center Street Garage.
Due to a full schedule, it may not be possible to complete your full service if you arrive late. Arriving more than 15 minutes late will result in re-booking your appointment at a different time and the full cancellation fee will be charged.
CHANGE OR CANCELLATION
A minimum of 24 hours notice is required for changing or cancelling any appointment at this time. The first cancellation made within 24 hours will result in a 50% charge to the card on file. The second cancellation made within 24 hours will result in a 75% charge to the card on file. The third cancellation made within 24 hours will result in a 100% charge to the card on file.
In the case of an emergent cancellation on the salons behalf , every effort to accommodate the experience will be made.
NO SHOW OR MULTIPLE CANCELLATIONS
The first no show will result in a 50% charge for the missed opportunity. The second no show will result in a 100% charge and all future appointments must be pre-paid with a credit card on file.
We want you to love your experience with us! We do not offer refunds on services, but guarantee all of our services when you purchase the recommended product regimens to maintain your look at home. If you are unsatisfied for any reason, please let management know within 7 days of your visit so we have the opportunity to make adjustments where necessary.
Our priority is safety when we are working through this difficult time. Alchemy Color Lab provides clean sanitary conditions by using proper sanitation materials and PPE for staff. We continue to maintain social distancing guidelines whenever possible and have adjusted our schedules to accommodate. Due to the increase in costs, we have introduced a COVID-19 FEE to cover added expenses.
$5.00 per guest/visit
We thank you for your understanding as we work through this difficult time together.
Our priority will continue to be safety at Alchemy Color Lab. During this time all appointments are subject to cancellation at the salons discretion for the protection of our staff and guests alike.