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WE THANK YOU FOR

YOUR SUPPORT AND UNDERSTANDING 

POLICY

ARRIVING LATE

We ask that guests arrive 5 mins early to the appointment. 
Please give yourself extra time to park so you can arrive stress free and be ready to enjoy your visit. Parking can be found on the street with meters or we recommend parking in the Center Street Garage tagged below in our footer as well. 

Due to a full schedule, it may not be possible to complete your full service if you arrive late. Arriving more than 15 minutes late could result in a reduction of services or re-booking your appointment for a different time in which a $100 cancellation fee will be charged to the card on file.


CHANGE OR CANCELLATION 

A minimum of 48 hours notice is required for changing or cancelling chemical appointments at this time. The first cancellation made within 48 hours will result in a $50 charge to the card on file. The second cancellation made within 48 hours will result in a $100 charge to the card on file. 

In the case of an emergent cancellation on the salons behalf , every effort to accommodate the experience same day will be made. Please contact our desk at guest.alchemycolorlab@gmail.com  or 248-629-7568 for more questions.



NO SHOW

The first no show will result in a  $100 charge and all future appointments will require a prior $100 non refundable deposit with a credit card on file. 


SECOND CHANCE POLICY 

We want you to love your experience with us here at Alchemy Color Lab. We believe in an open, honest conversation between our guests and our team. We do not offer refunds on services, but guarantee all of our services when you purchase the recommended product regimens to maintain your look at home. If you are unsatisfied for any reason, please let leadership know within 7 days of your visit so we have the opportunity to make adjustments where necessary. Second Chance services must be completed within 14 days of original service or extra fee mays apply. Please contact our desk at guest.alchemycolorlab@gmail.com  or 248-629-7568 for more questions.


SALON DISCRETION
Our priority will continue to be safety at Alchemy Color Lab. All appointments are subject to cancellation at  the salons discretion for the protection of our staff and guests alike. In the event an appointment is cancelled due to a covid-19 related reason Alchemy Color Lab reserves the right to reschedule any appointments necessary. A 10 day window will be required in this instance to keep both our staff and community safe.

 

MASK POLICY 

At this time Alchemy Color Lab has a optional mask policy. We thank you for the support.